FREQUENTLY ASKED QUESTIONS
Here are the most frequently asked questions. Can't find the answer to your question? Write to us here email@example.com
What payment methods are accepted?
We accept payment by credit card (VISA, Mastercard, American Express) and Paypal.
Is my purchase on the site secure?
Payment by credit card is made on the secure bank servers of our partner Stripe. This implies that no banking information concerning you is transmitted via our site.
These payments are subject to a security system. Stripe uses the SSL (Secure Sockets Layer) protocol to encrypt credit card details. No credit card numbers are stored on our servers. With Stripe your financial information is never shared with third parties.
When you make a payment on our site, all information is protected by the HTTPS protocol.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted.
You can also pay for your order by Paypal. What is PayPal?
Do I receive an invoice when I place an order?
Delivery and Returns
What are the shipping costs of my order?
Shipping costs for France and DOM-TOM : fixed rate of 6€ per order, free delivery beyond 80€ of purchase.
Shipping costs for the European Union and Switzerland: fixed rate of 11,00€ per order.
International shipping: flat rate of 26€ per order.
How long will it take for my order to be delivered?
Orders for metropolitan France are shipped by La Poste. It takes about 4 working days to receive your order. We promise to do our best to send you your products as soon as possible!
Can I track the shipment of my order
Once your order has been processed, you will receive your tracking number by email. You can thus follow the delivery of your products directly via La Poste.
You can also contact us by e-mail(firstname.lastname@example.org) for any questions regarding your delivery.
Delivery and Returns
What are the T-shirts made of?
The pleasant feel of Masherbrum garments is achieved through their unique unique composition.
Men's and women's t-shirts from the Ultrasoft range are made from a blend of certified organic cotton and TENCEL Modal™. TENCEL Modal™ is a soft and very fine fibreobtained from the cellulose of beech wood. It provides a silky touch, as well aselasticity, breathability and durability.
The first men's and women's technical nappies in the PROCLIMB range are made of a unique blend of fibres from beech and eucalyptus wood cellulose: the TENCEL Modal™ and the TENCEL Lyocell™. They act as thermal regulators by easily transporting body moisture to the surface of the fabric. TENCEL Lyocell™ is a flexible and resistant fibre that provides elasticity and durability. They are naturally anti-bacterial and hypoallergenicwhich limits the appearance of bad odours and and avoids irritation problems. The recycled polyester polyester added to this blend provides dimensional stabilitystability ease of maintenance and a quick drying of the fabric. It is produced from recycled plastic bottles.
The cap is made of recycled polyester.
Where are Masherbrum clothes made?
TENCEL Modal™ fibres are produced in Austria. The organic cotton is GOTS certified. Spinning, knitting, tailoring and dyeing are done in small workshops in Guimarães, Portugal. The transfers are made in a workshop in Grenoble. The design is made in Briançon and the storage is in Grenoble.
TENCEL Modal™ and TENCEL Lyocell™ fibers are produced in Austria. The spinning, knitting, making, dyeing and silk-screening are done in small workshops in Guimarães in Portugal. The design is made in Briançon and the storage is in Grenoble.
And the Made in France ?
The inscription "Made in XXX" designates the last significant transformation step realized on the product, in this case the confection (sewing of the different pieces of fabric). You should not bet everything on this label: it concerns only a small step in the creation of the product! The production of materials, spinning, knitting and dyeing can be done in any other country.
In the textile industry, all the raw materials, even those of the "Made in France" products, come from abroad: the pollution linked to transport is still present. The most important thing from an environmental point of view, and this is the choice we have made, is to prioritize low impact materials. Our long-term dream is that these materials can be produced in France. For the moment there is no industry in this sense. But some initiatives are emerging and we are working with them to keep improving.
Is Masherbrum a French company?
Of course! Masherbrum is a young French company with a strong strong alpine roots ! Our offices are located at 2 avenue du Général Barbot, Altipolis, in Briançon (Hautes-Alpes).
How does the partnership with Mountaine Wilderness work?
Masherbrum established a partnership in March 2017 with the association Mountain WildernessMasherbrum has set up a partnership in March 2017 with the Mountain Wilderness association, committing to donate 1€ for each product sold. This association, which is recognised as being of public interest, has been working for over thirty years to preservation of the mountainous areas for more than thirty years, by carrying out cleaning and recovery actions of obsolete installations (ski lifts, abandoned fences...).
How do I plant a tree when I buy a product?
With each purchase of a product on the Masherbrum website or in one of our reseller shops, a sum is dedicated to the financing of the Urku projectproject, which fights to preserve the Amazonian forest areasThis project is fighting to preserve the Amazonian forest areas threatened by the construction of road connections and the development of agricultural programmes.
Masherbrum is funding the project through Reforest'Actionin the form of an annual payment corresponding to the estimated sales volume for the following year: all the trees are already pre-financed! Then at the end of the year, we refinance the project if we have sold more than our initial estimates.
These planted trees will thusabsorb CO2 as they grow, but also to provide local populations with better food and medicinal security thanks to their fruits, which they can also sell to generate economic income. They will also serve to protect biodiversity by providing shelter for animal and plant species.
We have stopped the individual code system as it is too restrictive, knowing that the trees are already financed in advance. Read more about the project.