You wish to return a product for another size, or other reasons? It’s quite simple!

  1. Check that the reference that you wish in exchange is still in stock (“in stock” written on the product page when selecting the corresponding size).
  2. Send back the product at the following direction : The Masherbrum Company, 11 rue commandant Debelle, 38000 Grenoble, France.
    Don’t forget to notice us which reference you want in exchange.
  3. As soon as we receive it, we will send you the new product, if available. If not, you will be able to choose between a similar product or a complete refund.
  4. In the case of us having done a mistake (ie: product default), we will refund your shipping costs directly on the credit card used when ordering.

According to the french law, you can ask for a total refund in the 7 days following the reception of your order. The refund will be made directly on the credit card used when ordering.

A question ? Write us at contact@masherbrum.fr !