You wish to return a product for another size, or other reasons? It’s quite simple!
- Check that the reference that you wish in exchange is still in stock (“in stock” written on the product page when selecting the corresponding size).
- Send back the product at the following direction : The Masherbrum Company, 13 rue de l’Abbé Vincent, 38600 Fontaine, France. Don’t forget to notice us which reference you want in exchange.
- As soon as we receive it, we will send you the new product, if available. If not, you will be able to choose between a similar product or a complete refund.
- In the case of us having done a mistake (ie: product default), we will refund your shipping costs directly on the credit card used when ordering.
According to the french law, you can ask for a total refund in the 7 days following the reception of your order. The refund will be made directly on the credit card used when ordering. A question ? Write us at firstname.lastname@example.org !